Weathering the Hospitality & Leisure Industry in Hong Kong

The hospitality and leisure sector in Hong Kong, the vibrant center of the city, is a remarkable representation of the juxtaposition of modernization and tradition. The particular challenges the sector especially faces are totally different from other industries. Being one of the principal components of Hong Kong’s economy, this sector centers around firms that deal with specific issues like high employee turnover rates, understanding food types and different cultures, and the constant challenge of organizing seasonal changes in the operations. In contrast to these are the, along with other, seen challenges of technology, for example, implementing ICT systems and keeping data secure which a lot of businesses face in the city and beyond.

The Special Issues and Common Situations in the Hospitality & Leisure Sector

This industry requires personalized solutions for the specific challenges it encounters. The problems include employee turnover, which is particularly high in this sector, thereby leading to the challenge of training a permanent, consistent workforce. To add, the prevailing local culture and foodrelated issues are the other factors which make it more difficult to train staff and for them to be able to adapt to customers’ preferences. Furthermore, the fluctuation of the number of visitors during seasons called for more flexible rostering and workforce management, which in turn caused operational pressure.

Along with these issues, the hospitality and leisure firms in Hong Kong also face the same mainstream concerns characteristic of today’s businesses. With the advent of technological developments, businesses are confronted with the challenge of making the necessary adjustments. Moreover, the protection of data has become a high priority in light of the fact that there is increased technology use for interaction and transactions. These problems are why the firms, both in the industry as well as all business, are looking for technologies to help operations become more efficient and to relieve overloaded workforces.

The Role of HCM Systems in Overcoming Industry Challenges

The truth remains that if a Human Capital Management (HCM) system is well-implemented, it can be a strategic shift in the management of these issues. HCM systems act as a facilitative tool for businesses in the hospitality sector in Hong Kong that are facing challenges like the impact of high turnover on the fragmenting recruitment workload. With the application of such systems, the firms can easily manage the recruitment process and the employees are quickly trained and onboarded with the primary aim of meeting the demands during the low and high season of business.

Moreover, HCM solutions are the main machinery that facilitate efficient payroll processing, removing the risk of long service payment miscalculations. This means that the compliance with the local regulatory requirements also gets simplified. The AI features integrated into the Human Resource device can ramp up rostering significantly so as to allow for resource optimization even in the thick of the tourist wave.

Data security must go without saying as it is now a vital characteristic of HCM systems which will never allow any leakage of personal and confidential employee and client information. If the businesses install an all-complete HRIS or HRMS, they will not only deal with the matters mentioned above but also, indirectly, they will promote the realization of strategic business goals that will lift the overall satisfaction of the guests.

Essential Steps for the Successful HCM Implementation

Hospitality firms wishing to realize the advantages of the HCM systems have to start with good planning, which means having specific targets to meet. Setting up a team of all interested players, including HR people and IT specialists, makes sure that the strategy is only one lined with the firm goals. Training also bears a lot of weight, imparting skills to the employees in a way that they will learn to make better use of the HR system to deliver operational excellence and customization of the guest experience.

Another vital measure is selecting a supplier who can deliver an application that is fully compatible with the business processes already in place and at the same time flexible to fit the changes that will occur in the future. A technical support and feedback mechanism can also be used in the HRMS optimization process throughout the entire period of its operation.

Key Features of Multiable HCM System Addressing Industry Needs

In terms of addressing the sector-specific challenges in the business sector in Hong Kong, Multiable aiM18 HCM solution is way ahead of the competition because of its special functions:

• Rule-based workflow engine: Automating routine HR functions frees staff to concentrate on the strategic part of the business and improves operational efficiency.

• Intelligent roster planning and local compliance checker: Balances staff scheduling with variable demand while local labor law compliance is ensured.

• Powerful payroll engines: Guarantees the credibility and speed of processing payroll, including long service payments, thus minimizing the administrative burden.

• Unlimited dimensions of headcount: Through workforce planning and management, which are very important to mitigating high turnover problems, the firm can be exact.

• ISO:27001 certification: Provides incomparable data security which prevents hackers from getting to the customer’s and the adding firm’s private information.

Multiable HCM System and Regulatory Compliance in Hong Kong

The aiM18 HCM solution is e-MPF approved, which is a significant feature for firms that wish to adhere to the strict MPF and IRD document compliance rules in Hong Kong. This simplifies the compliance process and ensures that all legal statutory requirements are integrated in a smooth and straightforward manner that decreases the administrative workload and potential legal risks.

What is Multiable HCM?

Multiable HCM is a cloud-native HCM (aka HRMS, HRIS or HR system). With over 6,000 customers, Multiable HCM gains positive feedbacks from customer across different sectors, from manufacturers, distributors, retailers, service providers to NGOs. The renowned no-code approach saves customer a big sum of customization costs and countless hours of implementation man-days.

What is LAIDFU (Let AI Do for You)?

LAIDFU is an AI tool for enterprise to build their own AI agents to perform various business AI tasks.

Proprietary EKP (Enterprise Knowledge Partitioning) technology eases CEO’s concern about trade secret leakage which often occurs in most AI agents / chatbots in the market.

EKP removes the hurdle of business AI adoption by most companies in using sensitive corporate data.

Powered by no-code approach, deployment of LAIDFU incurs far less developers (and development costs) in comparison with other AI tools.

LAIDFU empowers business, with or without an HCM system in place.